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Payments - How to Issue a Stand-alone Credit


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03/24/2025 18:58 PM

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Objective

This process ensures that stand-alone credits are efficiently issued and accurately processed, maintaining clear communication with customers and ensuring their satisfaction. It involves initiating the credit, processing it through the payment system, obtaining necessary authorizations, notifying the customer, and confirming the settlement, with meticulous attention to financial record-keeping and customer relations.

What happens when there is a Stand-alone credit?

When a stand-alone credit is issued, it involves initiating the credit, processing it through the payment system, obtaining authorization, notifying the customer, and settling the amount. This process impacts both the customer's and the merchant's financial records and can enhance customer satisfaction by addressing issues or providing compensation effectively.

Steps Involved in Issuing a Stand-Alone Credit:

  1. Initiation:
    1. The merchant decides to issue a stand-alone credit to the customer. This decision could be due to various reasons, such as handling an older transaction, customer service adjustments, or manual corrections.
  2. Processing the Credit:
    1. The merchant processes the stand-alone credit through their payment gateway or merchant account. This involves entering the credit amount and the customer's payment details.
  3. Authorization:
    1. The payment processor or acquiring bank authorizes the stand-alone credit. This step ensures that the credit is valid and can be processed.
  4. Customer Notification:
    1. The customer is typically notified of the credit issuance. This notification can be through email, a receipt, or a statement update, informing the customer of the credited amount.
  5. Settlement:
    1. The stand-alone credit is settled, meaning the credited amount is processed and transferred back to the customer's bank account or credit card. This step may take a few days, depending on the payment processor's settlement cycle.


Requirements

To issue a refund via Stand-alone Credit you must obtain the cardholder's credit card information:

  1. the full card number
  2. the 3 or 4 digit security code
  3. and the bill-to information

If you are unable to obtain the cardholder's information, refer to: How to issue a Stand-alone Credit without Re-entering Cardholder Information.
 
How to Submit a Stand-alone Credit

  1. Request the Stand-alone Credit capability
  2. Sign in to the Business Center
  3. From the navigation pane, select Virtual Terminal > One-Time Payment
  4. Select Credit Card Credit for Transaction Type
  5. Note: If you do not see the Credit Card Credit option, either Stand-alone Credit is not enabled, or your user ID does not have the required permissions; consult a member of your organization with the administrator login/role.
  6. Enter the required fields
  7. Select Submit, then Confirm

 



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