How to contact Client Services?
Information on how to contact and obtain support from Client Services.
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You have several options for contacting Client Services.
Note: The availability of some options may depend upon your specific agreement.
Start an Online Chat
- Select Sign In from the Support Center.
- From the bottom right of the screen, select the Start Chat icon.
Submit a Support Case
- Select Sign In from the Support Center.
- Select Support Cases > General Support Request or MID Configuration Request from the menu bar.
Contact Client Services via Phone
Visa Acceptance Solutions clients with signed accounts (supported contracts) may call Client Services at: 1-650-432-0259.
Cybersource clients with signed accounts (supported contracts) may call Client Services at: 1-800-709-7779.
View your account-specific support resources
Select Sign In from the Support Center.
Enter your merchant ID (Organization ID) and user credentials.
- From the right of the menu bar, select Contact Us to view contact information specific to your account.
If you are unable to sign in, please refer to I am receiving "Incorrect user name or password" when I sign in to my Business Center account for guidance.
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