Support - Contacting Client Services
Information on how to contact and obtain support from Client Services.
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09/23/2026 19:17 PM
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Introduction
This article describes the available methods for contacting Client Services, including online chat, support case submission, and phone contact. Available contact methods may vary depending on your client agreement.
Procedure
Contact Client Services using one of the following methods:
Start an Online Chat
Sign in to the Support Center. From the bottom right of the screen, select the Start Chat icon to begin an online chat session.
Submit a Support Case
Sign in to the Support Center. From the menu bar, select Support Cases and choose either General Support Request or MID Configuration Request.
Contact Client Services by Phone
Use the phone numbers listed in the table below to reach Client Services. Availability may vary by region.
| Region or Country | Phone Number |
|---|---|
| USA and Canada | 1-800-709-7779 |
| Latin America and Caribbean (LAC) | +1-877-580-1131 |
| Central Europe, Middle East, and Africa (CEMEA) | +44 (0) 203 564 4099 |
| Asia Pacific (AP) | +65 6818 5380 |
| Australia | +61 (2) 9253 8990 |
| China | +86 400-881-0152 |
| Hong Kong | +852 301-74-283 |
| India | +91 000-800-100-1572 |
| Indonesia | +62 1-803-1-002-7911 |
| Japan | +81 81-3-6362-8092 |
| Korea | +82 234-798-404 |
| New Zealand | +64 0800-444-914 |
| Philippines (Globe) | +63 1800-86-273-749 |
| Philippines (PLDT and Smart) | +63 1800-14-411-258 |
| Singapore | +65 65-6818-5379 |
| Taiwan | +886 886-2-2547-0594 |
| Thailand | +66 1800-11-002-7960 |
| Vietnam (Viettel) | +84 1228-0259 |
| Vietnam (Mobifone) | +84 1210-20148 |
| Vietnam (VNPT) | +84 12032334 |
| Visa Acceptance Solutions North America | 855-477-5028 |
| Visa Acceptance Solutions Global | +1 650-432-2186 |
View Account-Specific Support Resources
Sign in to the Support Center. Enter your merchant ID (Organization ID) and user credentials. From the right of the menu bar, select Contact Us to view contact information specific to your account.
If you are unable to sign in, refer to the support article for guidance on resolving sign-in issues.
Additional Resources
- Support Case Management — Submit a support case for Spanish-language support in the LAC region or for general inquiries.
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