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CS Admin - How to find Transactions that Failed to Batch and Why


KA-04180


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05/27/2025 21:13 PM

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Prerequisites

Check transaction status by using Transaction Search in the Business Center to confirm that your transaction failed to batch.

If transaction status is transmitted, the transaction batched to the processor correctly and no further action is required.

If the transaction status shows TRXN_ERROR then follow the below to download the Exception Detail Report. 

Instructions

  1. Confirm your transactions have status of TRXN_ERROR
  2. Navigate to Reports > Available Reports and ensure the date range is for the date of the affected transactions
  3. Navigate to Standard Reports
  4. Download the ExceptionDetailReport for the date range
  5. The report will list the transactions that failed to batch, along with the exception message

If you do not see an exception message, further investigation with your Payment Processor may be required. In order to investigate with them please be sure to use the Transaction Reference Number which is available in the ExceptionDetailReport. If you can not find this value in the report, please see Where do I find the Transaction Reference Number?.

If you do not have this report enabled under your Standard Report Subscriptions, you can create a one time report, or a recurring report by using the below link, specifically page 18: 
https://developer.cybersource.com/library/documentation/dev_guides/reporting_and_reconciliation/Reporting_User.pdf

Page 56 in the above Reporting guide also defines what the Exception Detail Report entails. 

If you still have any questions, please contact Client Services.



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