Support - How to contact Client Services?
Information on how to contact and obtain support from Client Services.
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08/04/2025 18:32 PM
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Introduction
You have several options for contacting Client Services. Availability of some options may depend on your specific agreement.
Contact Methods
Start an Online Chat
- Sign in to the Support Center.
- From the bottom right of the screen, select the Start Chat icon.
Submit a Support Case
- Sign in to the Support Center.
- From the menu bar, select Support Cases > General Support Request or MID Configuration Request.
Contact Client Services via Phone
| Region or Country | Phone Number |
|---|---|
| USA & Canada | 1-800-709-7779 |
| Latin America & Caribbean (LAC) | +1-877-580-1131 |
| Central Europe, Middle East, Africa (CEMEA) | +44 (0) 203 564 4099 |
| Asia Pacific (AP) | +65 6818 5380 |
| Australia | +61 (2) 9253 8990 |
| China | +86 400-881-0152 |
| Hong Kong | +852 301-74-283 |
| India | +91 000-800-100-1572 |
| Indonesia | +62 1-803-1-002-7911 |
| Japan | +81 81-3-6362-8092 |
| Korea | +82 234-798-404 |
| New Zealand | +64 0800-444-914 |
| Singapore | +65 65-6818-5379 |
| Taiwan | +886 886-2-2547-0594 |
| Thailand | +66 1800-11-002-7960 |
| Vietnam (Viettel) | +84 1228-0259 |
| Vietnam (Mobifone) | +84 1210-20148 |
| Vietnam (VNPT) | +84 12032334 |
| Visa Acceptance Solutions North America | 855-477-5028 |
| Visa Acceptance Solutions Global | +1 650-432-2186 |
View Account-Specific Support Resources
- Sign in to the Support Center.
- Enter your Merchant ID (Organization ID) and user credentials.
- Select Contact Us from the right of the menu bar to view account-specific contact information.
If you are unable to sign in, please refer to the guide: I am receiving "Incorrect user name or password" when I sign in to my Business Center account.
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