Collections Department Contact Information
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If you have questions regarding past due account/ dunning notice received/ termination notice received/ account suspension/ reactivation, please email the collections department at the email address corresponding to your region:
| Merchant Region | Email Alias |
|---|---|
| North America | cybersourcecollections@visa.com |
| Europe/Middle East | emea_ar@cybersource.com |
| Asia Pacific | apac_ar@cybersource.com |
If you would like to contact the billing department, please refer to "Who do I contact for questions about my invoice?"
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