Introduction

The merchant descriptor is the business name or description that appears on your customer's credit card statement after a transaction. Keeping this descriptor accurate helps customers recognize charges and reduces disputes. This article explains how to request an update to your merchant descriptor.

Instructions

Contact your merchant account provider to update the merchant descriptor that appears on your customer's credit card statement.

If CyberSource is your merchant account provider, you can submit a request to update the merchant descriptor for your account .

Potential Client Questions

• What is a merchant descriptor?
  • A merchant descriptor is the business name or description that appears on a customer's credit card statement when a transaction is processed.
• Who do I contact to change my merchant descriptor?
  • Contact your merchant account provider to request a descriptor update. If CyberSource is your merchant account provider, submit a request using the link provided in the Instructions section.
• What if CyberSource is not my merchant account provider?
  • Contact the merchant account provider you use directly. Each provider has its own process for updating merchant descriptors.
• Why is it important to keep my merchant descriptor accurate?
  • An accurate merchant descriptor helps customers recognize charges on their statements, which reduces the likelihood of disputes or chargebacks.