Introduction

This article explains what to do when you attempt to reset your Business Center password and receive a warning that no recovery method was found. It outlines the cause of the issue and provides the steps needed to restore access to your account by working with a Business Center administrator to add a verified email address or SMS mobile number to your profile.

Problem Description

You select Forgot password from the Business Center login page and receive the following warning message:

No recovery method was found for this user.

Cause

Your Business Center user profile does not include a verified email address or Short Message Service (SMS) mobile number as a recovery method.

Resolution

1. Contact a member of your organization with Business Center administrator privileges and ask them to enter a recovery method on your behalf.
2. Provide an email address or SMS mobile phone number that you have access to in order to verify your contact information and complete the password recovery.
3. Revisit the Business Center Forgot Password form to reset your password once the administrator confirms the recovery information is verified.

Potential Client Questions

• Why did I receive the "No recovery method was found for this user" message?
  • Your Business Center user profile does not include a verified email address or SMS mobile number, which are required to recover your password.
• Can I add a recovery method myself if I cannot log in?
  • No. Because you cannot access your account, a Business Center administrator in your organization must add the recovery method on your behalf.
• What information do I need to provide to the administrator?
  • Provide an email address or SMS mobile phone number that you currently have access to so the administrator can add it and the information can be verified.
• What do I do after the administrator adds my recovery method?
  • Return to the Business Center login page, select Forgot Password, and follow the prompts to complete the password reset.
• What if my organization does not have a Business Center administrator available?
  • Contact Visa Acceptance Support for further assistance so that the appropriate next steps can be taken.