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I can't reset my password because no recovery method was found


000003918


51

07/11/2024 16:41 PM

2.0

Problem Description


I select Forgot password from the Business Center login page and receive a warning message:


No recovery method was found for this user.  



 

Cause


Your Business Center user profile does not include a verified email address or SMS mobile number as a recovery method

 

Resolution

  1. Contact a member of your organization with Business Center administrator privileges and ask them to enter a recovery method on your behalf. 
  2. Provide an email address or SMS mobile phone number that you have access to in order to verify your contact information and complete the password recovery.
  3. Once the administrator confirms the recovery information is verified, revisit the Business Center Forgot Password form to reset your password. 

 

 

 



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