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How to Update a User's Password Recovery Contact Information


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07/12/2024 23:39 PM

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Instructions

 

 

Requirements

You have Administrator privileges over the user account that is missing a recovery method.
 

 

Add and Verify a Recovery Method for a Business Center User

  1. Sign in to the Business Center.
  2. Navigate to Account Management > Users
  3. Select the User Name that you want to update.
  4. On the User Profile page, Recovery information section, enter/replace the email and/or the SMS mobile phone number that the user will access to reset a forgotten password. 
  5. Select Verify.
  6. Ask the user to share the one time passcode (OTP) they receive at either the email address or mobile phone number you updated.
  7. Enter the one time password, Submit 
Once the recovery method is verified, the user can reset their Business Center password from the Forgot password link on the Sign in page. 
 

Related Information

Who do I contact to unlock my Business Center User?



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