Instructions

When you register for an evaluation account, your new Organization ID is created with two corresponding levels: a merchant-level account, and an account-level account.
 

Example

If your registered Organization ID is cybs001, you have a merchant-level account named cybs001, and an account-level account named cybs001_acct.

You must create users for each of these accounts in order to manage them and perform tasks under your new Organization ID. 

Create a Merchant-level User

1. Refer to the email you received from donotreply@support.visaacceptance.com after registering your new account.

2. Select the first here hyperlink in the received email.
3. When prompted, enter your registered Organization ID and the email address you provided during registration. Submit.                

4. Provide the required user information and Submit.

You may now sign in to the Business Center with this user to administer and create additional users for your merchant-level account.

Create an Account-level User

1. Select the second here hyperlink in the received email.
2. When prompted, enter the Organization ID (merchant ID) that ends with _acct and the email address you provided during registration. Submit.
3. Provide the required user information and Submit.

You may now sign in to the Business Center with this user to administer and create additional users for your account-level account. Refer to What are the permissions for each Business Center user role? to explore the capabilities you may assign to new users.
 

Still having issues?

If you have tried the above, and are still unable to receive your one-time passcode, please refer to the following article on how to contact Cybersource support:

 How to Contact Cybersource Client Services