Introduction

This article explains how to resolve the error message "Unable to generate the certificate request" that you may encounter when generating a .p12 security key for the Simple Order API. It covers the cause of the issue, step-by-step resolution actions, and additional troubleshooting tips to help you successfully complete the key generation process.

Problem Description

You receive an error message when generating a .p12 security key for the Simple Order Application Programming Interface (API).

The error message may appear similar to the following example:

Unable to process the certificate request. Server returned HTTP response code: 400 for URL: https://api.cybersource.com/merchant-mgmt/v1/keysets/transactionKey. The certificate processing system is unavailable. Please try again later.

Cause

While generating a .p12 security key from the applet, you may have selected Yes when prompted to block unsafe components from running. If this happens, the browser prevents the applet from running and displays the following message:

"Generating the certificate request. This may take several seconds. Unable to generate the certificate request."

Resolution

1. Restarting the key generation process.
2. Selecting No if prompted to block unsafe components from running.

If you continue to receive an error, try the following additional troubleshooting steps:

• Use a different browser and update it to the latest version.
• Update Java to the most current version.
• Clear your browser cache and cookies.
• Add the relevant URLs to your Java installation's exception list.
• Contact your IT team to confirm that firewalls are not blocking the Java applet from downloading the Java Network Launch Protocol (JNLP) file.
• Run the JNLP file from the same computer where it was downloaded.
• Run the JNLP file before logging out of Business Center.
• Run the JNLP file within the passcode or token lifespan of 5 minutes.

Potential Client Questions

• Why am I receiving an error when generating my .p12 security key?
  • The error typically occurs when you select Yes in response to the prompt asking whether to block unsafe components. This action prevents the applet from running and stops the certificate request from being generated.
• What should I do if restarting the key generation does not resolve the issue?
  • Try using a different browser, update Java to the latest version, clear your browser cache and cookies, and add the relevant URLs to your Java exception list. You may also need to confirm with your IT team that firewalls are not blocking the JNLP file download.
• How long do I have to run the JNLP file after downloading it?
  • You must run the JNLP file within the passcode or token lifespan of 5 minutes.
• Do I need to run the JNLP file on the same computer where it was downloaded?
  • Yes. The JNLP file must be run from the same computer where it was downloaded and before logging out of Business Center.

Additional Resources

• How to Generate a Simple Order API Security Key
• How to Generate a SOAP Toolkit API Security Key