Go Live Process for the Visa Acceptance Platform (VAP)

This guide describes the updated Organization ID activation (“go live”) process for the Visa Acceptance Platform (VAP), including how to transition from a sandbox/evaluation account to processing real transactions in production. The process differs based on whether you have a Portfolio MID or a Standalone MID.

1. Prerequisites

• You must have created a sandbox/evaluation account and contacted Sales to establish a contract before processing live payments.
• Sales will determine if you qualify for a Portfolio MID or will set you up with a Standalone MID.

2. Understanding Portfolio MID vs. Standalone MID

3. Portfolio MID: Self-Service Go Live

• Once your Portfolio MID is created, you can:
  • Take your transacting MIDs live yourself.
  • Configure processors and products associated with your account, as contracted with Sales.
• If you need help adding products or processors not visible in your portal, contact Client Services for assistance.

4. Standalone MID: Support-Assisted Go Live

1. Log in to the Support Center.
2. At the top of the page, select Support Cases, then MID Configuration Request.
3. You’ll see toggles/options for:
   • MID Activation: Use this to request activation of one or more MIDs.
   • Processor Configuration: Use if you need to update processor details.
   • Service Enablement: Use if you need to enable additional services for your MID.
4. In the description field, specify the MID(s) you wish to activate and list any required services or processor configurations.
5. Use checkboxes to indicate if the request is for test or production environments.

5. Completing the Go Live Request

• Once you submit your request, Support will:
  • Change your MID from Test to Live status.
  • Configure the processor and products/services as specified.
• Turnaround Time:
  • Turnaround time will vary based on the services and processors requested.
  • Organization ID activations are typically completed within 5 business days.
  • Support will clarify when further information is needed, or if the request will take more than 5 business days to process.

Note: Once your account is taken live, you can create production users from within your test account by navigating to the Account Management > Users and "Production User" option should appear in the top right corner. For instructions, refer to Account Management - How to Complete Configuration of Your Production Organization ID (2993).

It is important to return your completed boarding form as soon as possible to avoid delays.

Go Live with Payer Authentication (3D Secure) Service

If you are enabling Payer Authentication (3D Secure), please note the typical turnaround times for 3D Secure registration:

6. Submitting Your Boarding Form

• Once you have completed your boarding form, upload it through the attachments section at the bottom of your case.

Additional Resources

• MID Configuration - Updating your Processor Specifications
• MID Configuration - How to Fill out a Boarding Form

If you have further questions or need assistance, please contact Client Services.