Payments - Common Reason Response Codes (RRC)
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12/30/2024 17:35 PM
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For a comprehensive list of Reason Response Codes (RRC), please refer to the Support Article: "What does this Reason Code mean?" For inquiries regarding API requests, visit our Developer Center at developer.visaacceptance.com (For Visa Acceptance Clients) or developer.cybersource.com (For Cybersource Clients).
Successful Transactions and Declined Requests
| RRC | Description |
| RRC 100 | Successful Transaction: This payment has been successfully authorized and can be transmitted to your payment processor for funding. |
| RRC 101 & 102 | Declined by Cybersource: The request is missing one or more fields. Review your request to ensure all required fields are included and properly formatted. Check the Reply message under transaction details in EBC or via our API Response. |
| RRC 104 | Declined by Cybersource: The merchantReferenceCode sent with the request matches another merchantReferenceCode from the past 15 minutes. Confirm whether this is a duplicate payment or review the merchantReferenceCode being used. |
| RRC 150 | Error: There was a general system failure. This could be due to an internal Cybersource/Processor system error. Check the Reply message under transaction details in EBC or via our API Response. |
Bank Declines
Note: If the customer needs to contact their issuer/bank regarding a declined payment, you may provide them the Transaction Reference Number (TRN) as this value is passed during the authorization process for tracking purposes.
| RRC | Description |
| RRC 200 | Soft Decline: The authorization request was approved by the issuing bank but flagged by our system due to an Address Verification Service (AVS) mismatch on file with the issuing bank. |
| RRC 201 | Hard (Bank) Decline: The issuing bank has questions about the request. Authorization code was not received but can be obtained verbally by contacting your processor (e.g., TSYS, First Data, Global Payments). |
| RRC 202 | Hard (Bank) Decline: The payment method is expired. Ensure a valid expiration date is provided or use another payment method. |
| RRC 203 | Hard (Bank) Decline: The issuing bank has given a general decline. No additional information has been provided. Contact your customer to have them obtain additional details or obtain a different payment method. This may also relate to issues with Strong Customer Authentication (SCA). For more information, refer to Support Article: "Why am I receiving a Reason Code 478 (Strong Customer Authentication Required) or Reason Code 203 (General Decline by the Processor) despite the transaction being authenticated?" |
| RRC 230 | Soft Decline: The authorization request was approved by the issuing bank but was flagged by our system due to a Card Verification Number (CVN) mismatch on file with the issuing bank. |
Fraud and Chargebacks
| RRC | Description |
| RRC 400 | Soft Decline – Fraud: The fraud score exceeds the threshold set by Advanced Fraud Screen (AFS). Manual capture is possible, but review is needed. Refer to the Support Article: "Advanced Fraud Screen (AFS)" for more information. |
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