Managing Billing

Note: Any updates to your billing information, such as address, email, purchase order, or other details, must be requested by an Account Administrator through chat, phone, or a Support Center case.

Use the Billing portal in the Business Center to manage billing for your account. Click 'Billing' in the left navigation in the enterprise business center.

Features of the Billing Portal

• View and configure autopay with your preferred invoice payment method using Billing Configuration.
• View and pay open invoices, using Open Invoices. You can pay all invoices at once, make partial payments, or pay only selected invoices.
• Search open and paid invoices, billing files, and dunning letters using Billing History.
• Search paid invoices using Payment History.

Enrolling into Auto Pay

Use Billing Configuration to select the autopay payment method. You can add a new payment method by providing the payment account details. These payment methods are supported as autopay payment methods:

• Credit cards (USD, CAD, GBP, and EUR currencies supported)
• Debit cards issued in the US
• Bank accounts opened in the US

Steps to Enroll into Auto Pay

1. Log in to the Business Center.
2. On the left navigation panel, click Account Management.
3. Click Billing to view the Billing portal. The Billing Configuration pane displays your autopay settings and your preferred payment method.
4. Click Configure billing. The Configure Billing page appears. The page displays a list of up to 10 payment methods. The default autopay method is identified by a green label.
5. To add a payment card or bank account to the available payment methods, follow these steps:
   1. Click Add new payment method. The Add New Payment Method page appears.
   2. Enter the payment method information.
   3. Read the statement of terms and conditions of use, then click Save.
6. The Billing Configuration pane shows the updated autopay information.

Paying Open Invoices

Use Open Invoices to pay open invoices and to download an invoice to a file. You can pay all open invoices at once, or you can manage open invoices individually. When you manage invoices individually, you can also specify partial payment amounts.

Steps to View and Pay Open Invoices

1. Log in to the Business Center.
2. On the left navigation panel, click Account Management.
3. Click Billing to view the Billing portal. The Open Invoices pane lists open invoices, ordered with the oldest payment dates at the top. Open Invoices also shows the total outstanding amount for all open invoices, including invoices labelled Payment-in-Progress in the Amount to pay field.
4. To download an invoice to a file, click the download icon for that invoice.
5. If you want to pay all open invoices at once, follow these steps:
   1. Click Pay Now. The Pay open invoices page appears. The page displays the total amount to be paid and lists the available payment methods.
   2. If you want to use a payment card or bank account that is not already in the Billing Configuration list, click Use new payment method, enter the new new payment information, and click Pay now.
   3. If you want to use one of the payment methods already listed, select the payment method from the list and click Pay now. Upon the successful payment of all invoices, the Open Invoices feature displays a success message across the top of the page.
6. If instead you want to view more open invoices in order to manage invoice payments individually, follow these steps:
   1. Click View all invoices. The Open Invoices page appears and lists your open invoices.
   2. Use the checkboxes in the Select column to select the invoices you want to pay. The Pay now button in the lower right corner shows the payment currency and amount.
   3. If you want to specify a partial payment on a selected invoice, click Add partial payment and specify the partial payment amount in the Partial payment amount field.
   4. If you want to use a payment card or bank account that is not already in the Billing Configuration list, click Use new payment method, enter the new new payment information, and click Pay now.
   5. If you want to use one of the payment methods already listed, select the payment method from the list and click Pay now. Upon the successful payment of open invoices, a success message appears at the top of the page.

Searching the Billing History

Use Billing History to view, search, and download billing history information to a file. Information in the billing history includes open and paid invoices and their associated billing files, dunning letters, accounts receivable, and alternative payment method settlement summary.

Steps to Search All Invoices, Both Open and Paid

1. Log in to the Business Center.
2. On the left navigation panel, click Account Management.
3. Click Billing to view the Billing portal. The Billing History pane lists the three invoices with the most recent creating date.
4. Click View all bills. The Billing History page appears and lists your open and paid invoices.
5. Specify the search criteria:
   1. Enter values into the search filters you want to apply to the list.
   2. To specify additional filters, click Add filter, select a filter in the list, and enter a value.
   3. Click Search.
6. To download an invoice to a file, click the download icon for that invoice.

Searching the Payment History

Use Payment History to view and search open and paid invoices, billing files, and dunning letters.

Steps to Search Open and Paid Invoices, Billing Files, and Dunning Letters

1. Log in to the Business Center.
2. On the left navigation panel, click Account Management.
3. Click Billing to view the Billing portal. The Payment History pane lists all open and paid invoices.
4. Click View all payments. The Payment History page appears and lists your open and paid invoices, billing files, and dunning letters.
5. Specify the search criteria:
   1. Enter values into the search filters you want to apply to the list.
   2. To specify additional filters, click Add filter, select a filter in the list, and enter a value.
   3. Click Search.