Introduction

This document provides detailed instructions on managing billing within the Cybersource Business Center. It covers key functionalities such as configuring autopay, updating billing addresses and purchase orders, paying open invoices, and searching billing and payment histories.

Managing Billing

Use the Billing Portal in the Business Center to manage billing for your account. Click Billing in the left navigation in the Enterprise Business Center (EBC).

Features of the Billing Portal

• View and configure autopay with your preferred invoice payment method using Billing Configuration.
• View and update billing address and purchase order (PO) using Billing Configuration.
• View and pay open invoices using Open Invoices. Pay all invoices at once, make partial payments, or pay only selected invoices.
• Search open and paid invoices, billing files, and dunning letters using Billing History.
• Search paid invoices using Payment History.

Enrolling into Autopay

Use Billing Configuration to select the autopay payment method. You can add a new payment method by providing the payment account details. Supported autopay payment methods include:

• Credit cards (USD, CAD, GBP, and EUR supported)
• Debit cards issued in the US
• Bank accounts opened in the US

Steps to Enroll into Autopay

1. Log in to the Business Center.
2. On the left navigation panel, click Billing.
3. The Billing Configuration pane displays your autopay settings and preferred payment method.
4. Click Configure Autopay. The Configure Billing page appears, displaying up to 10 payment methods. The default autopay method is identified by a green label.
5. To add a payment card or bank account, click Add New Payment Method. Enter the payment information, read the terms and conditions, and click Save.
6. The Billing Configuration pane shows the updated autopay information.

Updating Billing Address and Purchase Order (PO)

Use Billing Configuration to update the billing address and purchase order. If you do not have access to this functionality, contact Client Services for assistance.

Steps to Update Billing Address

1. Log in to the Business Center.
2. On the left navigation panel, click Billing.
3. The Billing Configuration pane displays your current billing address and purchase order.
4. Click Configure Billing Address. Update the necessary fields and click Save.
5. The Billing Configuration pane shows the updated billing address.

Steps to Update Purchase Order (PO)

1. Log in to the Business Center.
2. On the left navigation panel, click Billing.
3. The Billing Configuration pane displays your current billing address and purchase order.
4. Click the pen icon beside the purchase order. Update the purchase order and click Save.
5. The Billing Configuration pane shows the updated purchase order.

Paying Open Invoices

Use Open Invoices to pay open invoices and download them to a file. You can pay all open invoices at once or manage them individually, specifying partial payment amounts if needed.

Steps to View and Pay Open Invoices

1. Log in to the Business Center.
2. On the left navigation panel, click Billing.
3. The Open Invoices pane lists open invoices, ordered with the oldest payment dates at the top.
4. To download an invoice, click the download icon for that invoice.
5. To pay all open invoices, click Pay Now, select a payment method, and click Pay Now.
6. To manage invoices individually, click View All Invoices, select the invoices, and click Pay Now.

Searching the Billing History

Use Billing History to view, search, and download billing history information, including open and paid invoices, billing files, and dunning letters.

Steps to Search All Invoices (Open and Paid)

1. Log in to the Business Center.
2. On the left navigation panel, click Billing.
3. The Billing History pane lists the three most recent invoices.
4. Click View All Bills, specify search criteria, and click Search.
5. To download an invoice, click the download icon for that invoice.

Searching the Payment History

Use Payment History to view and search open and paid invoices, billing files, and dunning letters.

Steps to Search Open and Paid Invoices, Billing Files, and Dunning Letters

1. Log in to the Business Center.
2. On the left navigation panel, click Billing.
3. The Payment History pane lists all open and paid invoices.
4. Click View All Payments, specify search criteria, and click Search.

Updating Your Billing Contact, Address, and Email Information

All billing-related updates — including billing contact, billing address, and Bill to Email — can be managed directly in the Billing Portal within the Enterprise Business Center (EBC).

Steps to Update Billing Information

1. Log in to the Business Center.
2. In the left navigation panel, click Billing.
3. In the Billing Configuration pane, click Configure Billing Address.
4. Update the desired fields, including billing contact, address, or email information.
5. Click Save to apply your changes.

Requesting Updates to Existing Invoices

If you need to update information on an existing invoice, you may contact Client Services for assistance.