Problem Description

• Device Fingerprinting Status shows, Not Submitted after merchant attempts to include Device Fingerprinting in their requests

Applies to

• Device Fingerprinting service
• Device Fingerprinting is enabled for the merchant

Cause

Merchants must include all required fields for Device Fingerprinting.  In this example, the merchant provided only the following:

• device_fingerprint_id
• score_device_fingerprint_profile_duration

Resolution

1. Review the list of required Device Fingerprint fields.
2. Verify that you are including these fields in each Device Fingerprint request.

Additional Information

• Device Fingerprint field listing