Problem Description

After switching to the managed NetSuite plug-in from the legacy integration, recurring orders are failing with errors related to an expired credit card.

 

Cause

This is due to the fact that legacy NetSuite plugin would send a fake expiration date of 12/2099 for stored cards that had a lapsed expiration date. Our managed plugin does not send a fake expiration date and sends the actual date that is stored on the card in NetSuite.

As a result, recurring transactions using a stored card with a lapsed expiration date will fail.

 

Resolution

You will need to update the stored card in NetSuite with a valid expiration date.

Attachments