Objective

This resource discusses Standalone Credit (SAC) and how to apply for the service. It also discusses alternatives to SAC due to the nature of unlinked credits. 

Stand-Alone Credit (SAC) is a feature that allows you to issue refunds—in any amount—to any credit, debit, or prepaid card regardless of whether the card is associated with a previous sale. Though this feature is convenient for many customer refunds, it comes with risk as it could potentially be misused and leave you open to fraudulent transactions. 

Use Follow-on Credits when possible

It is recommended to only issue follow-on credits (linked credits) for any necessary customer refunds. A linked credit is a refund tied directly to the original transaction/payment type processed and can be issued up to 60 days (contact Client Services via phone if this timeframe needs to be extended) after the settlement of the original transaction, helping to eliminate the opportunities for misuse. 

If SAC is absolutely required for your business, the Admin may submit a Support Center case requesting enablement. Your request will be reviewed but is not guaranteed for approval/enablement.

Instructions

Note: Each MID must have its own SAC request. Do not request SAC enablement for multiple MIDs in a single request, as these will be denied.

Request SAC by following these steps:

1. Sign in to the Support Center.
2. Select "Apply for Standalone Credit" from the "Support Cases" drop-down menu.
3. Review the legal agreement and click "Agree" to proceed.
4. Complete the requested information and submit the form.
5. Provide a color copy of your government-issued photo ID after submission.
6. Allow 1-2 business days for the evaluation of your Standalone Credit application.

Additional Information

For more information on how to submit a Support Case. Refer to Support Article: How to open a Support Case