Instructions

You can import tokens created through an external platform into NetSuite and store them with the appropriate Customer profile. The type of token you import depends on the payment method. Tokens created from credit card payments must be imported as Payment Card Tokens. Tokens created from ACH payments must be imported as General Tokens.

The managed plug-in for NetSuite supports credit card and ACH token creation during payment processing. However, it does not support importing tokens from an external platform. For guidance on importing tokens to NetSuite, contact NetSuite customer service.

Procedure

To import external tokens to NetSuite, follow these steps:

1. Identify the type of token you need to import based on the payment method. Use Payment Card Tokens for credit card payments and General Tokens for ACH payments.
2. Prepare the token data according to NetSuite requirements.
3. Contact NetSuite customer service for detailed instructions and support with the import process.

Frequently Asked Questions

Can I use the managed plug-in for NetSuite to import external tokens?
No. The managed plug-in supports token creation during payment processing but does not support importing tokens from external platforms.

Who should I contact for help with importing tokens?
Contact NetSuite customer service for assistance with importing tokens to NetSuite. If you need to import tokens into Cybersource, reach out to Cybersource support.

Is there a difference between Payment Card Tokens and General Tokens?
Yes. Payment Card Tokens are used for credit card payments, while General Tokens are used for ACH payments. Ensure you import the correct token type for your payment method.