Introduction

This article explains the purpose of the Exception Detail Report, outlines how to download it from the Business Center, and provides information about related resources. Use this guide when you need to review failures that occur after a follow-on transaction is submitted to the payment gateway and then fails during batching or settlement.

Overview of the Exception Detail Report

The Exception Detail Report provides details about failures that occur after a follow-on transaction is submitted to the payment gateway and then fails during batching or settlement.

Downloading the Exception Detail Report

1. Logging in to the Business Center.
2. Clicking the Reports icon in the left navigation pane.
3. Clicking Available Reports under Downloadable Reports. The Available Reports page appears.
4. Selecting the tab that contains the report you want to download.
5. Clicking the desired file format link in the Download column.
   1. Only reports that have successfully completed generating and contain data include download links.
6. Following your browser’s instructions to open or save the file.

Potential Client Questions

• What does the Exception Detail Report show?
  • It shows details about failures that occur after a follow-on transaction is submitted to the payment gateway and then fails during batching or settlement.
• Where can the Exception Detail Report be accessed?
  • It can be accessed in the Business Center under Reports > Downloadable Reports > Available Reports.
• Why is a download link not available for a report?
  • Only reports that have successfully completed generating and contain data include download links.
• Can this report be retrieved through an API?
  • Yes. Reports can also be accessed through the REST Application Programming Interface (API). See the Reporting API Guide for more information.
• Who should be contacted for questions about report errors or responses?
  • Contact Client Services for questions about report errors or responses.

Additional Resources

• Reporting User Guide
• Reporting API Guide

 

Glossary

• API (Application Programming Interface): A set of protocols that allows different software applications to communicate with each other.
• REST (Representational State Transfer): An architectural style used for designing networked applications and APIs.