The Exception Details Report provides details failures that happened after a follow-on transaction is submitted to the payment gateway that failed at batching/settlement.

1. Log into the Business Center
2. On the left navigation pane, click the Reports icon.
3. Under Downloadable Reports, click Available Reports. The Available Reports page appears.
4. Click the tab containing the report you want to download.
5. In the Download column, click the file format link.
   1. Only reports that have successfully completed generating and that contain data include links.
6. Follow your browser’s instructions to open and save the file.

For more details on reports and related settings please see Reports section in the Business Center User Guide.

Additionally reports can be access through our REST API, for more details please see our Developer Center Reporting Guide.

For any questions on the error/responses, please contact Client Services.