Status Page
000003255
748
07/11/2024 02:20 AM
23.0
What time zone is the Status Page in?
How and when does the Status Page get updated?
What is included in incident notification and subsequent updates?
Can you subscribe to the Status Page?
How to get notifications of changes to the Status Page for new/change components?
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What is the status page?
The status page is an external site we have created to help keep our customers informed of our services status and issues. The status page is located at: https://status.cybersource.com
What time zone is the status page in?
The status page is set to UTC time zone.
How and when does the Status Page get updated?
The status page will be updated during major system or service issues/outages, along with any major maintenance that maybe have impact to our customers.
What is included in incident notification and subsequent updates?
Incident communications may include:
A title
Status of incident
Short incident description
Reported start and end time (if known)
Client impact
Time of next update (if known)
Time Status Page was updated
List of components affected
Incident Status:
There are four different statuses:
Investigating – We are currently investigating this issue.
Identified – The issue has been identified and a fix is being implemented.
Monitoring – A fix has been implemented and we are monitoring the results.
Resolved – The issue has been fixed and incident has been resolved.
Component Status:
There are five different severity statuses used for an impacted component:
Operational – Green – Systems and services are working as normal.
Degraded Performance – Yellow – Systems or services are working but are experiencing minor performance issues (e.g., latency).
Partial Outage– Orange - Systems or services are not working as expected for a subset of customers (e.g., timeouts and/or declines).
Significant Outage – Red – Systems or services are unavailable for customers (e.g., system or service is hard down).
Scheduled Maintenance – Blue – Systems or services is under maintenance and/or being updated.
Components:
List of products and services and components related and services.
Top Level Components:
API Connection/Endpoints
Corporate Web Sites
Payment Gateway Processing
Payment Services
Portals
Sandbox/Testing Environment
Settlement/Batching
Can you subscribe to the status page?
Yes, users can manage subscription to the status page using the Manage Subscriptions, entering their email address, and verifying via a One Time Passcode and then selecting the notifications they would like to receive. User you can also perform the same action to add/remove events to be subscribed to. Email notifications will come from noreply@statuspage.io
To subscribe:
Go to the Status Page: https://status.cybersource.com
Click Manage my Subscription button at the top right.
Select either email or SMS:
Email: Get email notifications whenever an incident is created, update or resolved.
SMS: Get text message notifications whenever an incident is created, update or resolved.
Depending on the method enter your contact information (email or phone).
Click Subscribe.
To change your subscription options:
Go to the Status Page: https://status.cybersource.com
Click Subscribe to Updates button at the top right.
Select either email or SMS.
Enter your contact information.
Click Subscribe.
On the next page, modify your list of components/products that you wish to subscribe to.
At the bottom of the page, click Save.
To cancel your subscription:
Go to the Status Page: https://status.cybersource.com
Click Subscribe to Updates button at the top right.
Click Cancel Subscription.
On the confirmation panel that appears, click Unsubscribe from Updates. You will receive a confirmation that you are unsubscribed.
How to get notifications of changes to the Status Page for new/change components?
To get notification of newly added or changed components for subscribing to for incidents please make sure you subscribe to Status Page component under: Corporate & Support Websites
Translation Options
Status page messages can be translated in browser and in email client depending on the solution used. Below are resources for help on how to translate.
Browsers:
With any browser you can access googles translation site: https://translate.google.com/?sl=auto&tl=en&op=websites
Browser specific options:
Email Client:
Gmail - If Gmail detects a message that isn't written in your default language, a translation bar appears at the top of the message. If you do not see a translation bar, select the three vertical dots beside the Reply button and select Translate message from the drop-down menu. Select the language of the email.
SMS:
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