Introduction

Handling incorrect payment amounts in transactions requires prompt action to ensure accuracy and customer satisfaction. This guide outlines the procedures for voiding transactions, issuing credits, and reversing authorizations. These actions are essential for maintaining transaction integrity and are accessible to users with the appropriate permissions.

Procedure

Void a Transaction

When a payment transaction is in pending status, you can void the capture request before it is batched out to the processor. This action prevents the transaction from being processed further. Ensure you have the necessary permissions to perform this action. For detailed steps, refer to Article Number 000002088.

Credit a Transaction

If a payment has reached transmitted status, you can issue a credit against the capture request. This process is applicable after the transaction has been successfully batched out to your payment processor. Only users with administrator rights or specific permissions can perform this action. For detailed steps, refer to Article Number 000002027

Reverse an Authorization

While a payment is in authorization status, you can reverse the authorization. Note that some processors may not allow authorization reversals after a void has been processed. For more information, consult your processor's guidelines and refer to Article Number 000002054

FAQs

• What is the difference between voiding and crediting a transaction?
  • Voiding a transaction cancels it before processing, while crediting refunds the amount after processing.
• Who can perform void and credit actions?
  • Only users with administrator rights or specific permissions for Payment Void and Payment Credit can perform these actions.