Introduction

This article explains what the Transaction Reference Number (TRN) is, why it is important, and where you can locate it within the Business Center and associated reports. It also provides step-by-step instructions for viewing the TRN in the Business Center, along with answers to common client questions related to this identifier.

Definition

The transaction reference number, often listed as "Trans Ref No", reconciliation ID, or TRN, is a unique identifier that our transaction servers generate for each payment service request (e.g., credit card capture request) you submit. It is then provided back to you in the service response data, and for most processors it is included in the transaction data sent to the payment processor.

Sharing of the transaction reference number between your acquiring bank, the payment processor, your customer's card-issuing bank, and payment gateway allows all four parties to identify the same transaction with this number. Use the transaction reference number with your acquiring bank or advise your customer to reference it when contacting their card-issuing bank to seek assistance with inquiries such as:

• Confirming funds transfer status
• Investigating declines or error responses

Where to Find the Transaction Reference Number

You will find the transaction reference number, listed as "Trans Ref No", in the following:

• The Business Center Transaction Search Detail page
• Payment Batch Detail, Transaction Detail, and Transaction Request reports
• Merchant Acquiring reports (available to merchants who are signed up for Merchant Acquiring as well as gateway)
  Refer to the Business Center User Guide for more information on reports.

Viewing the Transaction Reference Number (TRN) in Business Center

1. Sign in to Business Center.
2. Select Transaction Management > Transactions.
3. Specify a Date Range, e.g., Last 7 days.
4. Select Add a Filter to filter by a specific field, e.g., Request ID, Merchant Reference Number.
5. Select the Request ID to view transaction details.
6. Locate the Transaction Reference Number in the Processing Information section of the Details page.

Potential Client Questions

• What is the Transaction Reference Number (TRN)?
  • The TRN is a unique identifier generated by the transaction servers for each payment service request you submit. It is returned to you in the service response data and, for most processors, is included in the transaction data sent to the payment processor.
• Why is the Transaction Reference Number important?
  • The TRN is shared between your acquiring bank, the payment processor, your customer's card-issuing bank, and the payment gateway. This allows all four parties to identify the same transaction, which is helpful when confirming funds transfer status or investigating declines and error responses.
• Where can I find the Transaction Reference Number?
  • You can find the TRN listed as "Trans Ref No" on the Business Center Transaction Search Detail page, in Payment Batch Detail, Transaction Detail, and Transaction Request reports, and in Merchant Acquiring reports (if you are signed up for Merchant Acquiring as well as gateway).
• How do I view the Transaction Reference Number in Business Center?
  • Sign in to Business Center, go to Transaction Management > Transactions, specify a date range, apply filters if needed, select the Request ID, and locate the Transaction Reference Number in the Processing Information section of the Details page.
• Can I use my own system-generated value for the Transaction Reference Number?
  • Refer to the related knowledge article listed in the Additional Resources section for details on whether a custom-generated value can be used.

Additional Resources

• Can I use my own system-generated value for the Transaction Reference Number?