Introduction

This article provides guidance on handling subscription payment events when a credit card has expired. Understanding the retry and update processes is essential for maintaining seamless service continuity and customer satisfaction.

Procedure

1. Default Handling of Expired Cards:

• Cybersource automatically rejects transactions with expired expiration dates. If approvals occur unexpectedly, verify system settings and contact support for assistance.

2. Payment Retry Process:

• The system attempts to process expired card payments up to five times.
• If all attempts fail, the subscription is placed "On Hold" until payment details are updated.

3. Updating Payment Information:

• Once the payment instrument is updated, the system will retry the payment event.
• This ensures continuity of service once correct payment details are provided.

4. Customizing Retry Attempts:

• Merchants can adjust the number of retry attempts to suit their business needs or customer preferences.

5. Editing Subscription Information:

• Log in to the Business Center and navigate to Virtual Terminal -> Recurring Billing.
• Locate and select the Subscription ID. Options to Edit, Cancel, Delete, or make an On-Demand Payment will appear.
• Click Edit to update payment information and make necessary changes.
• Click Submit to finalize the updates.

Additional Resources

For more information on Recurring Billing, visit our Developer Center or consult our User Guide.