Post Incident Report - Cybersource Business Center Service Disruption - INC25174444
Post Incident Report - Cybersource Business Center Service Disruption - INC25174444
KA-10558
2
04/24/2026 19:01 PM
1.0
Business Center Service Disruption
Incident Date/Time
Start: 22 April 2026 12:00 GMT
End: 22 April 2026 21:45 GMT
Description of Issue
Cybersource investigated an issue that affected the Business Center login process.
Impact
Business Center users may have experienced intermittent issues with not receiving the One-Time Password (OTP) emails required, as part of two-factor authentication, to complete the portal login.
Root Cause
An internal configuration issue prevented OTP emails from being recognized by external email providers which caused the messages to not be delivered to users.
Mitigating and Preventative Actions
To mitigate the impact, configuration was reconfigured to restore normal processing
To help prevent future recurrence, Cybersource plans to:
- Review and enhance monitoring and alerts for email delivery failures where needed.
- Review internal controls for key system configurations to help ensure continued alignment with email delivery requirements
This was tracked and investigated under incident INC25174444.
Post Incident Report - Cybersource Business Center Service Disruption - INC25174444.pdf
Was this article helpful?
Articles Recommended for You