Introduction

When processing payments, you may encounter batching issues if you attempt to charge or credit a customer for an amount that exceeds your Merchant Account’s processing limits. If this occurs, your batch will fail and the transaction will not be completed.

Procedure

1. Be Aware of Limits: Each Merchant Account is assigned specific processing limits for authorizations and credits. Attempting transactions above these limits can result in errors or batch failures.
2. Identify Batch Failures: If you receive a notification or error indicating a batch failure, review the transaction amounts in your batch to determine if any single transaction exceeds your Merchant Account’s allowed limits.
3. Confirm Your Limits: To confirm your sales or refund processing limits, contact your Merchant Service Provider directly. They can provide details on your current account thresholds and advise on any necessary steps if you need to request a limit increase.
4. Next Steps: If you require higher processing limits, request a review or adjustment through your Merchant Service Provider as per their guidelines.