Post Incident Report - Cybersource - Enterprise Business Center Custom Roles Issue - INC20536687
Post Incident Report - Cybersource - Enterprise Business Center Custom Roles Issue - INC20536687
KA-08244
0
04/21/2025 09:02 AM
1.0
Incident Date/Time
Start: 16 April 2025 15:00 PST [22:00 GMT]
End: 17 April 2025 13:45 PST [20:45 GMT]
Description of Issue
CyberSource investigated an issue where some users with custom roles may have experienced errors when attempting to complete follow-on credits in Enterprise Business Center (EBC). Investigations traced the errors to a recent release designed to enhance permissions settings for user-specific features access. To mitigate impact, the release was rolled back to restore normal operations.
Impact
Some users with custom roles may have experienced errors when attempting to complete follow-on credits in Enterprise Business Center (EBC).
Root Cause
A recent release designed to enhance permission settings for user-specific feature access inadvertently introduced a bug, leading to errors.
Mitigating and Preventative Actions
To mitigate impact, the release was rolled back to restore normal operations.
To help prevent future recurrence:
- CyberSource plans to review its release processes and make any recommended improvements.
This was tracked and investigated under incident INC20536687 and EPS-32070.
Post Incident Report - Cybersource - Enterprise Business Center Custom Roles Issue - INC20536687.pdf
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