Post Incident Report - Cybersource - Business Center Email Registration Issue - EPS-31573
Post Incident Report - Cybersource - Business Center Email Registration Issue - EPS-31573
KA-08103
0
03/14/2025 18:28 PM
1.0
Business Center Email Registration Issue
- Cybersource – Business Center Email Registration
Start: 12 March 2025 18:00 GMT
End: 13 March 2025 20:09 GMT
Description of Issue
On 12 March 2025, Cybersource identified that the registration link sent from the Business Center during user creation was not functioning correctly. As a result, some merchants may have been unable to create user accounts under their resold MID (Merchant ID). To resolve the errors with the registration link, support teams rolled back a recent release and confirmed the issue was resolved at 8:09 GMT on 13 March 2025.
Impact
Some merchants may have experienced delays and possible failures with user registration during the stated time.
Root Cause
A recent application release caused an unexpected issue with the user registration link.
Mitigating and Preventative Actions
To mitigate the issue, Cybersource rolled back a recent release to correct the email registration link.
To help prevent future recurrence:
- Support teams plan to review the change and release testing process to ensure compatibility prior to production deployment.
- Support teams plan to review their alerting and notification systems and enhance where necessary.
This was tracked and investigated under incident EPS-31573.
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