Search - How to Search for Transactions in the Business Center by Phase
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12/18/2025 18:43 PM
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Introduction
This article provides guidance on how to locate transactions in the Cybersource Business Center using the Transaction by Phase search feature. This functionality allows users to filter payments based on their position in the processing lifecycle, such as authorization, settlement, or exception states.
If a transaction cannot be located using standard Transaction Management searches, this article also outlines additional steps to identify Secure Acceptance transactions or payments that may have failed at the API level.
Overview of Transaction Phases
| Transaction Processing Phase | Description |
|---|---|
| Authorizations Needing Review | Transactions settled within the past 48 hours but not yet batched. The date or time cannot be modified. |
| Authorizations Ready to Settle | Transactions that have been authorized but not yet settled. |
| Settlements Pending Batch | Transactions flagged for review based on Smart Authorization rules and corresponding reason codes. |
| Exception Search | Transactions that encountered errors during processing. |
Procedure: Search for Transactions by Phase
- Sign in to the Business Center.
- Select Transaction Management > Transaction by Phase.
- Select the desired Phase from the dropdown list.
- Select a date range and click Apply.
- Review the transaction results.
Note: The Business Center returns a maximum of 2,000 transactions per search. For larger datasets, generate a report instead of using Transaction Management.
If You Cannot Find a Transaction
If a transaction does not appear in Transaction Management, use the scenarios below to determine the appropriate next steps.
1. The transaction may be a Secure Acceptance payment
Secure Acceptance transactions do not appear in the standard Transaction Management views.
To search for Secure Acceptance transactions:
- Navigate to Transaction Management > Secure Acceptance.
- Use available filters (date, payment type, amount, etc.) to locate the transaction.
2. The transaction may have failed at the API level
If the transaction is not visible anywhere in the Business Center, this usually indicates that it did not successfully reach Cybersource systems.
These transactions typically fail at the API or integration level, meaning the merchant’s application received a REST response indicating the failure.
For more information on reviewing and interpreting these errors, see:
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