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08/08/2025 17:45 PM

2.1

Introduction

To configure your Visa Acceptance account correctly, you must know which payment processor handles your transactions and obtain that processor’s technical specifications (often supplied as a value-added reseller (VAR) or “tear” sheet). This article explains how to gather that information and, if necessary, how to open a Support Case with Visa Client Services.

Procedure

Step 1. Confirm Your Payment Processor

  1. Contact your merchant-services provider or your merchant acquiring (MA) bank.
  2. Ask which payment processor is assigned to your organization.
  3. Request the processor’s specifications (VAR or tear sheet).

Step 2. Still Unsure? Open a Support Case

If you cannot confirm your processor or do not have the VAR/tear sheet, open a Support Case and provide all required information listed below.

FieldDescriptionExample
Organization IDFormerly “Cybersource Merchant ID.” Unique identifier for your organization.123456789
Merchant Acquiring BankLegal name of the bank that acquires your card transactions.ABC National Bank
ProcessorName of the payment processor (if known).XYZ Processing Services
Sales ContactVisa Acceptance representative who helped you set up the account.Jane Doe
Transaction Currency(ies)All currencies in which you process transactions.USD, EUR
Need help submitting a Support Case? See Support – Support Case Management for step-by-step instructions.


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