I am not receiving emails from your Client Services team
000002343
288
07/11/2024 16:30 PM
4.0
Problem Description
I do not see expected email(s) from the Client Services team in my email inbox.
Cause
↵Emails from Client Services may not appear in your email inbox as expected because of one or more of the following:
Your email client is moving the visa.com or cybersource.com email to a spam, trash, or junk folder.
You have an email client rule that redirects the visa.com or cybersource.com email to a folder you don't ordinarily review.
Your company's email security system only allows email from a restricted set of domain IDs.
Your company's spam filtering is rejecting or deleting the emails.
Resolution
To ensure you receive emails from Client Services, please complete the following:
Check your email spam, trash and junk folders.
Check your email client rules to determine if it is automatically redirecting email from our domains to a folder you don't ordinarily review.
Contact the Business Center administrator within your company to verify the email address registered for your Business Center user account.
Add the following email addresses to your email Contacts list, with a suggested name of “Do Not Reply”, to ensure you do not send emails to any of them.
no-reply@visa.com
no-reply@cybersource.com
donotreply_cns@visa.com
donotreply@support.cybersource.com
If you continue to experience problems receiving emails from our Client Services team, check with your IT department to determine if you can whitelist the domains visa.com and cybersource.com A whitelist is a list of trusted email addresses or domains which indicates to the email filter that mail from those listed addresses or domains should always be allowed. Your IT department may also be able to determine if any company-wide email filters are blocking the email.
For more information about whitelists, see What IP addresses should I add to my white-list to receive replies and posts from Visa Acceptance Solutions (including Cybersource)?
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