Introduction

If you are not receiving expected emails from the Client Services team, the messages may be redirected, blocked, or deleted by your email client or your organization’s email security system. This article explains the possible causes and provides steps to ensure you receive messages from the visa.com and cybersource.com domains.

Procedure

Follow the steps below to identify and resolve issues preventing Client Services emails from appearing in your inbox.

Step 1 – Check Your Email Folders

• Review your Spam, Junk, and Trash folders for any emails from visa.com or cybersource.com.

Step 2 – Review Email Rules

• Check your email client’s rules or filters to determine if messages from the above domains are automatically redirected to another folder.

Step 3 – Verify Your Registered Email Address

• Contact your company’s Business Center Administrator to confirm the correct email address is registered for your Business Center user account.

Step 4 – Add Client Services Email Addresses to Contacts

Add the following addresses to your Contacts list and label them as “Do Not Reply” to prevent accidental messages:

Step 5 – Request Whitelisting of Domains

1. Contact your IT department.
2. Request that the domains visa.com and cybersource.com be added to your organization’s whitelist.
3. Whitelist: A list of trusted email addresses or domains that bypass spam filters.
4. Verify that no company-wide filters are blocking these domains.

Additional Information

For details on IP addresses to add to your whitelist, see: What IP addresses should I add to my whitelist to receive replies and posts from Visa Acceptance Solutions (including Cybersource)?