EBC - How do I update the Business, Technical, and Emergency contacts listed on my account?
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12/06/2024 17:56 PM
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Each Organization ID (formerly "Cybersource Merchant ID") has three important contacts that may be used for communications, as listed below:
| Contact | Communication typically received |
|---|---|
| Business Contact | Receives registration completion, merchant status change notifications, and login instructions. May be contacted to discuss company sensitive information such as passwords or banking information. |
| Technical Contact | Receives automatically generated notifications, such as product updates. May also receive non-urgent issue notifications. May be contacted to discuss company sensitive information such as passwords or banking information. |
| Emergency Contact | Receives urgent messages such as service outage notifications. We strongly recommend the use of an alias or distribution list as the e-mail for your Emergency Contact so that, in the event that any one contact is unavailable, others will still receive these notifications. |
Update Your Account Contacts in Business Center
Note: These instructions apply only to accounts with Portfolio Management. For others, contact your reseller or Client Services.
1. Log into the Business Center as an administrator.
2. Navigate to Portfolio Management > Manage Merchants.
3. In the "More" column, click the ellipsis (three dots) and select "Edit Merchant."
4. Scroll to "Merchant Contacts" and update the necessary information.
5. Click "Next step" until you reach the "Summary" page, then select "Submit" to finalize your changes.
Importance of the Account Contacts
It is critical that this contact information is accurate in order to ensure that your company receives all communications pertinent to your account.
Notifying multiple individuals
There is only one name and email address permitted for each contact role. Your organization may have several individuals responsible for a role like the Emergency contact. To ensure that everyone in your organization associated with a role receives the appropriate communications, it is recommended that you provide an email alias for each role. Please consult your IT team for assistance setting up an email alias.
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