Introduction:

HAR (HTTP Archive) files are essential tools for diagnosing network performance issues, debugging, and resolving API-related problems. This guide provides clear instructions for generating HAR files using Firefox, Google Chrome, and Microsoft Edge. Providing a HAR file when escalating interface or API issues can significantly expedite the resolution process. Obtaining this file before contacting support will further assist in resolving your issue promptly.

Benefits of HAR Files:

Performance Analysis: Identify slow loading times or timeouts.
Debugging: Examine detailed HTTP requests and responses to pinpoint errors and anomalies.
Network Diagnostics: Detect delays and sequence-related issues in network calls.
Error Replication: Accurately recreate conditions to facilitate effective issue resolution.

Procedure for Generating a HAR File:

Firefox:

Open Firefox and navigate to the affected page.
Right-click and select Inspect Element or press Ctrl + Shift + E to open the Network Monitor.
Enable persistent logs via the settings icon (gear icon).
Reproduce the issue while recording network activity.
Right-click under the File column and select Save All As HAR.
Save the file to a convenient location.

Google Chrome:

Open Chrome and access the problematic page.
Right-click and choose Inspect, then go to the Network tab.
Check Preserve log to maintain a complete record.
Refresh the page to capture network traffic.
After replicating the issue, right-click in the Network tab and select Save as HAR with content.
Store the file securely.

Microsoft Edge:

Open Edge and visit the page experiencing issues.
Right-click and select Inspect, then navigate to the Network tab.
Ensure Preserve log is checked.
Refresh the page to begin data capture.
Once the issue is reproduced, right-click in the Network tab and choose Save as HAR with content.
Save the file appropriately.

Additional Resources:

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